Your Personal Information and Rainbet

How Rainbet Handles Personal Information

At Rainbet, personal information is processed only where it is relevant to providing our services, maintaining account security, meeting legal or regulatory obligations, and supporting the operation of our platform. This Privacy Policy applies to information collected through our website, account services, customer communications, and related features made available to users in Australia.

By using our services, you acknowledge that certain information may be processed in accordance with this policy and any applicable legal requirements.

Personal Data Rainbet May Request

The information we receive depends on how you interact with our services. During account creation, verification, or ongoing use, we may request identifying details, contact information, account credentials, and other information necessary to establish or maintain your account.

Where verification is required, additional documents or information may be requested to confirm identity, age, or other account-related details. We may also receive information that you choose to provide when contacting our support team or participating in communications with us.

Technical information may also be collected automatically. Depending on the services used, this can include device details, browser information, connection data, system logs, and activity records generated while using the platform.

Using Information Across Rainbet Services

We use personal information to operate and improve our services, respond to requests, manage customer accounts, investigate technical issues, and communicate important account-related information.

Information may also be processed to detect unusual activity, reduce fraud risks, support responsible gambling measures where relevant, and comply with legal or regulatory obligations that apply to our business.

Where marketing communications are available, they may be sent only in accordance with applicable requirements and any preferences you have selected. You may be able to change those preferences through your account settings or by following the instructions included in the communication.

Sharing Information Where Necessary

There are circumstances in which personal information may be shared with carefully selected service providers that assist us in delivering website functionality, account administration, technical services, payment-related operations, customer support, or compliance activities.

Information may also be disclosed where permitted or required by applicable law, in response to lawful requests from competent authorities, or where disclosure is reasonably necessary to protect our services, users, or legal rights.

If business operations involve affiliated companies or external partners, information may be shared only where it is relevant to providing services or meeting operational and legal requirements.

Security Measures Applied by Rainbet

We take appropriate technical and organisational steps intended to reduce the risk of unauthorised access, loss, misuse, alteration, or disclosure of personal information.

Security practices are reviewed as systems evolve, although no method of electronic storage or internet transmission can be guaranteed to be completely free from risk. Users also play an important role by protecting account credentials and notifying us promptly if they believe their account security has been compromised.

Rainbet Retention and Ongoing Record Management

Personal information is retained only for as long as it remains necessary for legitimate business purposes, operational requirements, dispute resolution, fraud prevention, record management, or compliance with applicable legal obligations.

Specific retention periods may differ depending on the type of information involved, the services used, and any legal or regulatory requirements that apply. Once information is no longer required, we take reasonable steps to delete, anonymise, or securely dispose of it where appropriate.

Privacy Choices Available to Users in Australia

Where applicable, users in Australia may have the ability to request access to certain personal information, ask for corrections where information is inaccurate, or exercise other privacy-related rights available under applicable law.

Some requests may require identity verification before they can be completed. In certain situations, legal or operational obligations may limit the extent to which a request can be fulfilled, and we will explain those limitations where appropriate.

If you no longer wish to receive optional marketing communications, you may update your preferences using available account settings or by following the unsubscribe instructions provided in the relevant communication.

Cookies, Similar Technologies, and Contacting Rainbet

Rainbet may use cookies and similar technologies to support website functionality, remember user preferences, analyse service performance, enhance security, and improve the overall operation of our platform. Browser settings may allow you to manage certain cookie preferences, although disabling some technologies may affect the availability or performance of particular services.

If you have questions about how your personal information is handled or wish to submit a privacy-related request, you may contact our support team through the communication channels available on the Rainbet website. We will review enquiries carefully and respond in accordance with applicable legal and operational requirements.